Delivery & Cash on Delivery
How It Works
Pay When It Arrives. That Is Our Promise.
TrueUS.co offers Cash on Delivery across Nepal. You never pay before your sealed, original package is in your hands. Here is exactly what happens after you place an order.
Shipping
Free Delivery on Every Order, Anywhere in Nepal
No minimum, no hidden charges. Whether you're in Kathmandu, Pokhara, or a remote district — shipping is always on us. You pay only the product price, in cash, on delivery.
Delivery Timeline by Location
| Location | Estimated Delivery | COD | Notes |
|---|---|---|---|
| Kathmandu Valley (KTM, Lalitpur, Bhaktapur) | 1–3 business days | Yes | Same-day possible for orders before 11am |
| Pokhara | 3–5 business days | Yes | — |
| Chitwan, Butwal, Birgunj, Biratnagar | 3–5 business days | Yes | — |
| Other major districts | 5–7 business days | Yes | Confirm availability on WhatsApp first |
| Remote / hilly districts | 7–12 business days | Varies | WhatsApp confirmation required before ordering |
Your Order — Step by Step
1
Place Your Order
Add the product to cart and checkout on the website — or send your order directly on WhatsApp. Both are processed identically, with COD on delivery.
Add the product to cart and checkout on the website — or send your order directly on WhatsApp. Both are processed identically, with COD on delivery.
2
Confirmation Call
Our team calls or WhatsApp messages you within a few hours to confirm your order, address, and estimated arrival. We share a sealed product photo and expiry date at this stage.
Our team calls or WhatsApp messages you within a few hours to confirm your order, address, and estimated arrival. We share a sealed product photo and expiry date at this stage.
3
We Dispatch
Your package is packed, sealed, and handed to our courier partner. You receive a tracking update via WhatsApp with the expected delivery window.
Your package is packed, sealed, and handed to our courier partner. You receive a tracking update via WhatsApp with the expected delivery window.
4
You Pay on Delivery
The courier delivers to your address. Inspect the sealed package before accepting, then pay cash on delivery. Contact us immediately via WhatsApp if anything appears wrong.
The courier delivers to your address. Inspect the sealed package before accepting, then pay cash on delivery. Contact us immediately via WhatsApp if anything appears wrong.
Delivery & COD Policies
| Situation | Our Policy |
|---|---|
| Damaged or tampered package on arrival | Do NOT accept. Photograph it immediately and contact us on WhatsApp. We arrange a replacement or full refund at zero cost to you. |
| Wrong product received | Contact us within 24 hours of delivery with an unboxing photo. We arrange an exchange at our cost. |
| COD refused without valid reason | Future orders may require prepayment. This protects our couriers who make full round-trips at cost. |
| Out-of-stock item ordered | We inform you within 24 hours. You can select an alternative or we process a full refund. |
| Bulk orders (5+ units) | Contact us via WhatsApp for bulk pricing and arranged delivery before placing the order. |
Not Sure If We Deliver to Your Area?
Message us on WhatsApp and we'll confirm delivery time and COD availability for your district before you order.
Chat on WhatsApp